Return & Exchange Policy
At Vedhini, every ensemble is thoughtfully crafted with artisanal heritage and high standards of quality. Please review our comprehensive return guidelines below.
1. 15-Day Return Window (Damaged Products Only)
We accept returns exclusively for products that have arrived damaged or defective. To qualify for a return or replacement, you must notify our customer care team within 15 days of parcel delivery (as recorded by the courier delivery confirmation timestamp).
Return requests submitted beyond 15 days of delivery cannot be entertained under any circumstances.
2. Mandatory Opening / Unboxing Video
To safeguard both our patrons and our courier/fulfillment partners against false or transit-related claims, an unedited opening / unboxing video is strictly compulsory for every damage claim.
Your unboxing video must follow these criteria:
- Begin recording before the outer courier flyer or package seal is cut or opened.
- The shipping label with tracking number and address must be clearly visible on camera.
- The recording must be continuous and uninterrupted without any cuts, pauses, or post-production edits.
- Unpack the garment and clearly show the damaged or defective area in good lighting.
Claims submitted without an opening/unboxing video will regrettably be declined.
3. Non-Returnable & Non-Exchangeable Situations
Because our collections are produced in curated, limited boutique runs with delicate hand embroidery and handloom textiles, returns and exchanges are not accepted for:
- ×Size preference: Please review our comprehensive size guide before purchasing.
- ×Colour preference or change of mind: Subjective style changes cannot be returned.
- ×Used or washed apparel: Any sign of wear, perfume smell, or missing tags voids return.
- ×Custom altered pieces: Tailored or altered items are final sale.
4. Colour Variation & Craftsmanship Disclaimer
Slight colour variation may occur due to screen resolution & lighting
We make every effort to display the colors of our products as accurately as possible. However, the actual colors you see will depend on your monitor, mobile screen calibration, panel technology (AMOLED/IPS), and ambient lighting. Subtle nuances in shades, weave textures, or print motifs are inherent characteristics of authentic artisanal craftsmanship and are not considered defects.
5. How to File a Damage Claim
If your order has arrived damaged, follow these simple steps within 15 days of receipt:
Send Video & Order ID
Message our WhatsApp care or email with your Order ID and the unboxing video file.
Review & Verification
Our quality team reviews the video within 24 to 48 business hours and approves reverse pickup.
Replacement or Refund
A fresh piece is dispatched promptly or a full refund is credited to your original payment mode within 5-7 working days.
Need Assistance?
Our customer happiness team is here to assist you from Monday to Saturday, 10:00 AM to 7:00 PM IST.